Privacy Policy for 1Red Casino Users

1Red Casino respects user privacy and protects personal data with clear handling procedures, security controls and limited access rules. This Privacy Policy explains what information may be collected, why it is processed, how long it may be stored, when it may be shared and how users can contact the support team about privacy-related requests.

By using the website, registering an account, making payments or contacting support, the user agrees that certain personal, technical and account-related information may be processed for account operation, verification, payments, fraud prevention, legal compliance, customer support and website functionality.

Questions about this Privacy Policy or personal data can be sent to: [email protected].

How This Privacy Policy Applies

This Privacy Policy applies to personal information collected through the 1Red Casino website, including account registration, login activity, payments, verification checks, gameplay activity, customer support communication and website browsing.

1Red Casino may act as a data controller for information collected to provide casino services, protect user accounts, meet legal duties and improve website performance. This Policy may be updated from time to time. Users should review this page regularly to stay informed about how their information is handled.

Continued use of the website after updates are published means the user accepts the revised Privacy Policy.

Personal and Technical Data We May Collect

1Red Casino may collect information directly from the user during registration, account use, deposits, withdrawals, identity checks, support communication or participation in promotions. Some information may also be collected automatically when the user visits or logs in to the website.

Data Type	Examples
Personal details	Full name, date of birth, email address, phone number
Account data	Username, login history, account status, security settings
Payment data	Deposits, withdrawals, transaction history, payment method details
Verification data	ID documents, proof of address, bank statements, payment ownership checks
Technical data	IP address, GeoIP data, browser type, device data, operating system
Website activity	Traffic data, weblogs, activity logs, game activity, promotion use
Communication data	Emails, live chat messages, support tickets and user requests
Survey data	Feedback, questionnaires or customer assessments where submitted

Only information needed for account operation, payments, verification, security, support and compliance should be collected.

Why 1Red Casino Processes User Data

1Red Casino processes personal data to provide gambling services, manage player accounts, process transactions, verify users and protect the platform from fraud, misuse or unauthorised access.

Personal information may be used to:

• create and manage player accounts;
• process bets, deposits and withdrawals;
• provide casino games and related services;
• verify identity, age, address and payment ownership;
• provide customer support;
• detect fraud, bonus abuse, suspicious activity and unauthorised account access;
• comply with anti-money laundering and counter-terrorist financing obligations;
• send promotional messages where the user has agreed to receive them;
• analyse aggregated website and customer trends;
• improve website security, performance and usability.

1Red Casino may also use anonymised or aggregated data for research, statistics, marketing analysis and service improvement.

Promotional Messages and User Choices

1Red Casino may send promotional messages about bonuses, casino games, campaigns or selected partner offers where the user has agreed to receive marketing communication. These messages may be sent by email, SMS, phone or other available contact methods.

Users can opt out of marketing communication through account settings or by contacting support at [email protected].

Service-related messages may still be sent even if marketing is disabled. These can include payment updates, account security alerts, legal notices, verification requests or important service information.

How Personal Data Is Provided or Collected

Most personal information is provided directly by the user. This can happen during registration, payment activity, document verification, promotion use, support requests or account updates.

Some information may be collected automatically through website systems, cookies, analytics tools, fraud prevention services, security checks or technical monitoring. 1Red Casino may also receive limited information from payment providers, verification partners, fraud prevention companies, technical service providers or game suppliers where this is necessary to provide the service.

Who May Access or Process User Data

Personal data may be accessed only by authorised staff and trusted service providers who need the information to perform specific duties. This may include payments, fraud prevention, customer support, compliance, account management, retention, technical maintenance and marketing services.

Recipient Type	Purpose
Payment providers	Processing deposits, withdrawals and transaction checks
Verification partners	Identity, age, address and payment ownership checks
Anti-fraud services	Detecting suspicious activity, abuse and financial crime
Game providers	Delivering casino games and related technical services
Hosting and IT providers	Website operation, security and technical maintenance
Customer support tools	Managing user requests and communication
Marketing providers	Sending promotions where consent has been given
Legal or regulatory bodies	Compliance with applicable laws or official requests

Only the information required for each service should be shared.

Data Processing Outside the User’s Region

Some service providers may process personal data outside the United Kingdom, European Union or European Economic Area. Where this happens, appropriate safeguards should be used to protect the information, such as contractual data protection clauses, processor obligations and security controls.

International transfers may be needed for payment processing, account verification, fraud prevention, gaming services, website hosting, technical support or analytics.

When Information May Be Shared Externally

1Red Casino does not sell or rent user personal data. Information may be shared only where necessary for service operation, payment processing, verification, security, fraud prevention, marketing with consent, legal compliance or regulatory requirements.

Personal data may be disclosed where:

• required by law, regulation, court order or official request;
• needed by payment processors to complete deposits or withdrawals;
• required for licensing, compliance or anti-money laundering obligations;
• necessary to investigate fraud, abuse or suspicious activity;
• required by marketing service providers where the user has given consent;
• approved by the user for a specific purpose.

The website may contain links to third-party websites. 1Red Casino is not responsible for the privacy practices, cookie use or data handling of external websites.

How Long User Data May Be Stored

1Red Casino may keep personal data for as long as the user account remains active and for a further period after account closure where required by law, financial rules, anti-money laundering obligations, fraud prevention, dispute handling or regulatory compliance.

Some records, including registration details, transaction history, verification documents, payment activity and support communication, may need to be retained after account closure. When data is no longer required, it should be deleted, anonymised or securely restricted.

How Account and Personal Data Are Protected

1Red Casino uses technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include SSL encryption, access controls, internal monitoring, secure storage, fraud detection tools and staff confidentiality obligations.

Player accounts are protected by login credentials. Users are responsible for keeping passwords private and should not share account access with anyone else. Where available, two-factor authentication can provide an additional layer of account protection.

If a user suspects unauthorised account access, they should contact support immediately at [email protected].

User Control Over Personal Information

Depending on applicable data protection laws, users may have rights over their personal information. These rights may include:

• access to personal data held by the website;
• correction of inaccurate or outdated information;
• restriction of certain processing activities;
• objection to direct marketing;
• withdrawal of consent where processing is based on consent;
• request for deletion where legally possible;
• request for a copy of personal data in a structured format.

Some requests may be limited where 1Red Casino must keep information for legal, regulatory, payment, anti-fraud or anti-money laundering reasons.

Requests About Privacy and Data Use

Users can contact 1Red Casino about privacy, data protection or personal information requests by email:

[email protected]

Requests may relate to:

• confirming what personal data is held;
• correcting account information;
• asking how data is used;
• opting out of marketing communication;
• restricting future use of personal data where applicable;
• asking questions about this Privacy Policy.

Users may be asked to verify their identity before a data request is processed.

Cookies, Tracking and Website Preferences

1Red Casino uses cookies and similar technologies to support website operation, login sessions, account security, user preferences, analytics, advertising measurement and performance monitoring.

Cookies are small text files stored on a user’s device when visiting the website. Some cookies are essential for the website to work correctly, while others help improve usability, measure campaigns or analyse traffic.

Cookie Type	Purpose
Required cookies	Enable navigation, login access and core website functionality
Functional cookies	Remember language, region, session settings and preferences
Analytical cookies	Help understand website traffic and user behaviour
Advertising cookies	Measure campaign performance and new player registrations
Third-party cookies	Support analytics, marketing, security or technical services

Users can block or delete cookies through browser settings. However, disabling cookies may affect login, account tools, payment access or other website functions.

Game Supplier Privacy Terms

Some casino games may be supplied by external game providers. When users play games from third-party studios, the provider’s own privacy terms may also apply where relevant.

Users should review provider information if it is shown during gameplay or inside the game interface.

Changes to This Privacy Policy

1Red Casino may update this Privacy Policy when services, legal requirements, data practices, cookie tools or third-party providers change. Any updates should be published on this page.

Users are encouraged to review this Policy regularly to stay informed about how personal information is collected, processed, protected and shared.

Privacy Support Contact

For questions about this Privacy Policy, personal data, cookies, marketing preferences or account security, users can contact:

[email protected]